Act I
On a cold winter night, an old beggar woman comes upon a glorious castle belonging to a young prince. She asks the master of the castle to allow her to stay the night, away from the cold, and in return she will give him a single rose, but the prince is vain and uncaring and turns her away solely for her appearance. As he does this, she warns him not to be fooled by appearances, as true beauty lies within, only to be rejected again. Seeing his horrible heart for what it truly is, she transforms into a beautiful enchantress and turns the prince into a hideous Beast and his servants into various household objects. She gives him the rose to use as an hour-glass. The only way he can break the spell is to learn to love another and earn her love in return by the time the last petal falls.
Ten years later, a beautiful young woman named Belle makes her way into town one morning in order to get a book from the local book seller. On the way she expresses her wish to live in a world like her books, full of adventure, while the townspeople note her unparalleled beauty but find her love of books odd ("Belle"). Belle has also attracted the attentions of Gaston (the local hunter and town hero) who admires her only for her beauty and not her intelligence.
Belle, however, is not oblivious to her peers' views of her. She voices her concerns about it to her father, Maurice, an eccentric inventor. He assures his daughter that she is anything but strange ("No Matter What"). The two then put the finishing touches on his invention and Maurice heads off to an invention fair donning a scarf knitted for him by Belle ("No Matter What Reprise").
In the woods, Maurice becomes lost when a pack of wolves attacks him; he finds his way to a mysterious castle on the edge of the crossroads and enters. The servants of the castle include Lumiere, a maitre d' turned into a candelabra; Cogsworth, the head of household turned into a clock; Babette, a maid turned into a feather duster that still seems to retain her flirtatious tendencies; Mrs. Potts, the head of the kitchen turned into a tea pot; and Chip, the son of Mrs. Potts. They welcome him, but the horrid Beast arrives and orders Maurice to be locked away in the dungeon for trespassing.
Back in town Gaston proposes to Belle, which she politely rejects ("Me"). Appalled by Gaston's forwardness, Belle once again voices her need for a life outside this provincial one ("Belle Reprise"). Gaston’s sidekick, LeFou, returns from the woods wearing the scarf Belle knitted for Maurice. Belle realizes her father is in danger and heads into the woods to look for him. She ends up at the castle where she finds her father locked away in a dungeon. She makes a deal with the Beast, Maurice goes free but she remains instead. They agree and Maurice is sent back to town without being allowed to say goodbye. Belle is given a guest room and ordered by the Beast to join him for dinner. She mourns her situation ("Home"), but Mrs. Potts and Madame de la Grande Bouche, an operatic wardrobe, attempt to cheer her up ("Home Reprise").
Back in town, Gaston sulks at his loss of a bride. Lefou and the patrons attempt to cheer him up ("Gaston"), when Maurice rushes in claiming a Beast has Belle locked away; they laugh at him but Gaston formulates a plan ("Gaston Reprise"). Back at the castle, the Beast grows impatient as Belle has yet to join him for dinner. Cogsworth informs him she refuses to come, after a shouting match between Belle and the Beast (which ends in a victory for Belle) he tells her if she cannot eat with him then she will not eat at all. In his quarters, he sulks and notes his fate should the spell not break ("How Long Must This Go On?"). Eventually Belle does become hungry and ventures into the kitchen where the servants offer her dinner despite their master's orders. They treat her to an amazing cabaret show ("Be Our Guest").
After dinner, Belle gets a tour of the castle courtesy of Cogsworth and Lumiere; her curiosity leads her to enter the West Wing, a place the Beast told her was forbidden. Mesmerized by a mysterious rose floating in a bell jar, she reaches out to touch it; but before she can, the Beast stops her and orders her to get out, accidentally shoving her in the process. Appalled that he has touched her she flees the castle fearing for her life. Realizing his deadly mistake, the Beast knows he will be a monster forever, if he cannot learn to love her ("If I Can't Love Her").