Topic: The Power of Persuasion (Class)

Blood Sister

Date: 2014-02-22 22:59 EST
The Power of Persuasion

Lydia finished putting her notes in a neat stack on the desk while a few students finished finding their seats in the small, packed classroom. Other staff tried to convince her to hold her classes in bigger rooms, but she refused. She liked the personal touches of addressing fewer students. She could see their faces, learn their body language, determine how interested they were, and make changes along the way to pick up interest. Some students would even repeat an occasional class, because she never held the same class twice. A plethora of knowledge, she would always reveal different things each time. Even though she seemed to have rigidness in her lesson plans, she would customize each presentation based on the students present.

Lydia walked to the front of the class and calmly waited until the students hushed their conversations. It never took much time. She took a deep breath and began.

Good evening.

My name is Lydia Tolmay.

I will be spending the next hour with you discussing the powers of persuasion when it comes to business politics. I thank Mrs. Anderson for allowing me to guest lecture for this part of her eight week course.

I will continually reference the 2003 Harvard Business Review article entitled "Change the Way You Persuade" by Gary A Williams and Robert B. Miller. A copy is provided with your course syllabus. Williams and Miller explain that we are each different people. A trivial idea, I know. We each have entirely different viewpoints on the world around each of us. This gives us different motivations. The true art of persuasion is tailoring your arguments to fit the person you are trying to persuade. When approaching someone in business, or in any area, you have to address their personal concerns and show them the benefits of what you are trying to achieve.

Blood Sister

Date: 2014-02-22 23:00 EST
The Cautious Leader

The first type of leader tends to make decisions based on how they or other trusted advisers have made similar choices in the past. I call this type The Cautious. Most business leaders fit into this type. They do not usually take great risks when they can prevent it. They are extremely responsible in many areas. The Cautious are extremely bargain conscious and brand driven, relying on brands and companies they have come to trust over the years. Since they study their own, as well as others?, triumphs and failures, the advantage to this type of leader is that they are able to see things from other people's perspectives. They also learn from past mistakes, so they can prevent a similar mistake in the future.

The Cautious tend to focus on proven methods. When trying to persuade a Cautious leader, present them with references and testimonial reviews. They need to feel convinced that they are making the right decision, and the best way to do that is to show how others have succeeded in similar initiatives. When presenting your case to a Cautious leader, be prepared for them to present long lists of issues and come back with many questions. Keep in mind, they are not skeptics, the Cautious simply would like you to be able to help them understand the complete picture of your proposal.

The Charismatic Leader

The next type of leader is quickly intrigued and excited by new ideas. Although they are the most enthusiastic, experience has taught them to make decisions based on more balanced information. They are called the Charismatics. They can be quite dominant, but not in a negative way. They can be captivating and talkative much like the social butterfly of the party. As a result, they tend to be the bigger risk takers, but they are not careless either. Because of their energy, they can process lots of information very quickly. More so, they tend to process the world more visually.

When trying to persuade a Charismatic, focus on the results of your proposal. Be prepared for them to lose their excitement just as quickly as they gained it. Once they hit their low, they will demand those results. Try to make simple, quick arguments. If you do not give those points upfront, the Charismatic will not have them to fall back on when they begin to question the proposal later. Likewise, you need be upfront about any risks involved in your ideas. A Charismatic will not appreciate hidden potential complications and will move on to the next idea. Like all busy people, their attention span can be very short. Make your points quickly and make them well thought out.

Blood Sister

Date: 2014-02-22 23:01 EST
The Emotional Leader

The third type of leader tends to be highly suspicious of every point presented. This is what I like to call an Emotional leader. They can become very defensive and even aggressive, especially with any information that challenges their worldview. While others might ask detailed questions, an Emotional leader may leave the room to take a phone call, hold a long side conversation with someone next to him, or any other action to let you know he is not interested. In the upside, at least you always know where you stand with an Emotional leader. Be prepared if they do begin to ask questions, because they will be equally disruptive and abrasive.

The most important thing to do when talking to an Emotional Leader is to keep calm. They will try to do everything they can to make you become as emotional as they are, which will only cause you to lose your focus and lose your proposal. You will need as much credibility as you can gain when trying to persuade an Emotional leader. If you haven't established enough clout to earn their approval, you will need to gain an endorsement from someone he trusts. For the extreme cases, you are not going to be able to convince them; you can only convince the people around them. For that, you'll need to keep a cool head and not allow the Emotional leader to throw you off.

The Thinker Leader

The next type of leader is impressed with arguments that are supported by data. These are called the Thinkers. They typically guard their emotions and are not very social. They are forward thinkers, always trying to anticipate change. Having a slight competitive bone, Thinkers also pride themselves on outwitting their competition. They tend to avoid risk and may be slow to make a decision. They may consider things from various perspectives, which may seem like flip flopping, so be prepared to cover your proposal from every angle. While they enjoy discussing the information, they will also need time to consider the proposal on their own.

You will need a lot of information to convince a Thinker. The most important way to convince a Thinker is to get them step by step from point A to point B. They want to understand all perspectives of a given situation. Don't just be upfront about concerns, show them that you have considered what to do to prevent negative effects of your proposal. Appeal to their intelligence. If you can offer them a way to save time, money, or effort, they will likely go along with your proposal. Make it in their best interest to consider your idea.

Blood Sister

Date: 2014-02-22 23:03 EST
The Analytic Leader

The last type of business leader focuses on the pure facts of a proposal. I call this type the Analytical leader. This is the group that you are least likely to find in a leadership role. They are extremely logical, and completely unemotional in their business decisions. They have a high level of attention to detail in everything they do and expect it from others. Analytics are very strong minded people and can sometimes be seen as overbearing. While a Thinker tends to talk out an idea, an Analytic would rather come to their decision on their own, after they have given it their own thoughts and considerations.

To convince an Analytic, your argument needs to be structured and credible. The Analytic wants details, ideally ones that can be backed up by an expert. Don't be too aggressive in pushing your proposal. Because of their attention to detail, they need lots of time to make a decision, making an effort to pour themselves into every facet of the pitch. It is a good strategy to try to determine their fears about the proposed change, then address those concerns. Often, your only safe bet is to give an Analytic your information and hope he will convince himself.

In Summary

Allow me to compare the five types, though many overlap and share similar qualities. The Cautious leader relies on tested methods and experiences. You'll do best by showing them that your proposal has already had success in other venues. The Charismatic leader is excitable, but will quickly move on if you don't seal the deal. Summarize the good and be upfront about the bad in your idea while you still have their attention. The Emotional leader is resistant to change. You can only persuade them by persuading the ones around them. The Thinker leader has a strong desire for comparative data to understand as many elements as possible. It would be best to offer your pitch in a way that explains how it would save them time or money. The Analytic leader will focus on every single detail in an unemotional, methodical way. You must alleviate their concerns and fears towards your proposal.

Everything comes down to power. Everyone is motivated by power, but how that individual views power is your ticket to understanding how best to appeal to them. Recognition. Influence. Honor. Profit. Study the person you are approaching. Learn their demeanor and body language. Listen to their words, but also listen to their true meaning. Once you are able to determine their motivation and the type of leader they are, you should be unstoppable. You will be able to give them exactly what they need from you in the exact way they want to hear it. How could anyone say no?

I will be staying after to answer any questions.

Thank you for a wonderful evening.